Strayer BUS 375 Midterm Exam (A+ Guaranteed)

Strayer BUS 375 Midterm Exam

Question 1
Which of the following is not one of the PMBOKâ Guide’s five process groups?

Feasibility studies
Planning
Execution
Closure

Question 2
In which life cycle phase do project sponsors become most actively involved in the project?

Initiation
Execution
Monitor and control
Closure

Question 3
When team members take direction from both the project and line managers, the type of project manager is usually

Lightweight team leader
Heavyweight team leader
Tiger team leader
Leopard team leader

Question 4
Which of the following is normally not one of the traditional components of the triple constraint?

Within time
Within cost
Within performance (Scope, technology or quality)
Accepted by the customer

Question 5
Which of the following is normally not part of a team member’s role?

Accepting responsibility for a deliverable
Sharing information with the sponsor
Sharing information with the team
Completing the work at the earliest possible time.

Question 6
Historically, which functional organization provided the greatest resistance to project management implementation?

Sales
Procurement
Information Systems/ Technology
Engineering

Question 7
Project management restructuring allowed companies to manage projects that _____.

Could not be handled by the traditional organization
Had undefined objectives
Did not require effective cost control
Require little functional integration

Question 8
During the 1970s and 1980s, formal project management practices were put in place because the constraints were _____ and _____ boundaries had to be crossed

Loose; several
Loose; few
Tight; several
Tight; few

Question 9
Which of the following is not necessarily an obstacle to effective project management?

Changes in technology
Changes in project sponsorship
Increased project complexity
Unstable economy

Question 10
If a company advertises on television that they consider themselves as a solution provider to satisfy your business needs, then their driving force was most likely:

Competitiveness
Customer expectations
Efficiency and effectiveness
Executive understanding

Question 11
With the project expeditor organizational structure, the expeditor is usually brought on board:

At the beginning of the project
At the end of the first life cycle phase
When the project is 50% complete
When a problem arises

Question 12
In which organizational form are the formal and informal organizations well established?

Traditional
Strong matrix
Balanced matrix
Weak matrix

Question 13
In which organizational form is there no customer focal point?

Traditional
Projectized
Strong matrix
Weak matrix

Question 14
Which organizational structure generally retains team members long after they are needed?

Projectized
Strong matrix
Balanced matrix
Weak Matrix

Question 15
Before becoming a project manager within a matrix organization, training should be provided in all of the following except:

Matrix operations
Wage and salary administration
Problem-solving
Role definitions

Question 16
According to the text, the “next generation” project manager must exhibit skills in all of the following except:

Integration skills
Risk management skills
Wage and salary administration skills
Knowledge of the business

Question 17
You have just been awarded a contract in which you told the customer that a certain employee would be assigned full time on the project. Once the project begins, you discover that the employee is splitting his time between two projects per the instructions of his functional manager. You should:

Do nothing
Determine the impact on the project and discuss it with the project sponsor
Determine the impact on the project and discuss it with the functional manager
Determine the impact on the project and discuss it with the customer

Question 18
Probably the greatest risk to a project manager on a long-term project is to receive the best employees and then:

Have them seek perfection rather than just meeting the requirements
Find that your costs are escalating
Being unable to motivate them.
Losing them to other projects at an inopportune time

Question 19
Project manager selection is usually made by the:

Senior levels of management
Customer’s selection process
Line management based upon cooperation on past projects
Voting by the team members

Question 20
Which of the following is not usually an option for a PM dealing with an incompetent worker?

On-the-spot appraisals
Re-assignment to less critical activities
Removal from the company
Removal from the project

Question 21
According to Douglas McGregor, team members that require supervision, direction and threat of punishment for non-compliance are called _____ employees.

Theory X
Theory Y
Theory Z
Non-compliant

Question 22
Laissez-faire leadership most likely represents:

Telling
Selling
Participating
Delegating

Question 23
The document that is prepared at the beginning of a project in order to clarify the roles and responsibilities of the team members is called a:

Responsibility clarification table
Responsibility identification table
Responsibility assignment matrix
Work package assignment sheet

Question 24
Project managers would prefer to communicate in which of the following manners if given a choice?

Formal and written
Formal and oral
Informal and oral
Informal and written

Question 25
If six people are in a room participating in a conversation, then there are _____ two-way channels of communications.

9
10
15
30

PART II

Question 1
The most difficult decision for a project manager is to say:

OK! I’ll do it.
It’s my job.
Let the sponsor do it.
No, it’s not my job.

Question 2
Waiting for people, incomplete work and numerous telephone calls are referred to as:

Time robbers
Time imbalances
Inappropriate actions
Cause and effect relations

Question 3
Two common time management forms, as described in the book are called:

To-do pad and project scheduler
Daily calendar log and project scheduler
Responsibility assignment matrix and daily calendar log
To-do pad and daily calendar log

Question 4
Project managers that refuse to delegate and have limited faith in the ability of the team create time management problems for:

Themselves
The team
The sponsor
The client

Question 5
Which conflict, if it occurs, can have the most serious impact on the team’s performance

Schedules
Cost
Personality clashes
Resource availability

Question 6
Which of the following conflict resolution modes would a project least likely accept if the conflict was with the project team?

Confrontation
Compromise
Forcing
Smoothing

Question 7
Which of the following conflict resolution modes would a project manager prefer to use for a conflict with superiors?

Confrontation
Compromise
Forcing
Smoothing

Question 8
When using the SMART Rule, “R” stands for:

Realistic
Routine
Right
Retentive

Question 9
Emphasizing areas of agreement and deemphasizing areas of non-agreement represents which type of conflict resolution mode?

Confrontation
Compromise
Forcing
Smoothing

Question 10
Which of the following conflicts has the most frequent occurrence for a project manager?

Manpower
Costs
Time
Tradeoffs

Question 11
Which of the following is a characteristic of a good objective?

General, not specific
Overly complex
Established within resource bounds
Can violate organizational policies and procedures

Question 12
Lowering the bid price of a project, possibly below your own cost of doing the work, is called a _____.

Buy-in
Over-optimistic response
Unrealistic proposal
Unrealistic cost estimate

Question 13
Which of the following is not what most companies do with a best practice?

Share it internally only
Share it internally but only to a selected few
Advertize it to your customers
Create a best practices library on the internet for all to see

Question 14
The hardest part in creating a best practices library is:

Evaluation
Classification
Storage
Knowledge transfer

Question 15
Which of the following is not one of the four major variables for project management effectiveness?

Credibility
Communications
Priority
Visibility

Question 16
Which of the following would be the first item to be discussed in the initial kickoff meeting for a project?

Understanding of the requirements
Understanding of the plan
Understanding of the schedule
Understanding of the budget

Question 17
The person with the ultimate responsibility to make sure that all work required by the SOW and only the work required by the SOW is performed is the:

Customer
Project manager
Appropriate subject matter expert for that work package
Project sponsor

Question 18
Which of the following is normally not addressed in a change control board meeting to approve a scope change?

Cost of the change
Which functional unit will perform the change
Impact on the schedule
Value-added opportunity for the client

Question 19
Generally speaking, the lowest level in the WBS is referred to as:

Level 3
Level 4
Level 5
The work package

Question 20
During the execution of a project, the customer asks you to perform additional tests which the customer will pay for. Unfortunately, there are no resources available to perform the additional tests. The project manager should:

Refuse to perform the tests.
Determine when the tests can be done and then inform the customer
Tell the customer that company policy is that the additional tests must be treated as an enhancement project and funded separately after this project is over.
Let the sponsor make the decision on what to do.

Question 21
If the customer’s SOW contains words such as nearly or approximately, then:

The project manager uses his discretion in determining the meaning
The sponsor uses his discretion in determining the meaning
The customer uses his discretion in determining the meaning
Scope creep is unlikely

Question 22
A customer external to your company requests that a certain element of work be subdivided to lower level work packages and that cost/schedule information be reported at the lower levels. You should:

Grant the customer’s request but bill the customer for the changes to the WBS.
Simply grant the customer’s request.
Deny the request since the WBS is finalized and cannot change.
Check with the line managers first to see if cost and schedule can be reported at this level.

Question 23
Which of the following documents is not defined in the text as one of the four critical documents for preliminary planning?

SOW
WBS
Specifications
Network Diagrams

Question 24
Project managers often rewrite the customer’s SOW into a document that the project team can easily understand. The document is called:

The redefined SOW
The scope statement
The deliverable statement
The finalized SOW statement

Question 25
A customer is unhappy with the performance thus far on a project. The customer states that, unless scope changes are made at the contractor’s expense, the contractor would be removed from the customer’s preferred bidders list for future contracts. The contractor should.

Refuse to perform the scope changes.
Perform the scope changes at the contractor’s expense.
Perform the scope changes and then submit an invoice for payment to the customer.
Take no action and hope that the customer will forget about the scope change request.

Here’s the SOLUTION

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