MGT 500 Final Exam (A+ Guaranteed)

MGT 500 FINAL EXAM

Question 1
Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?

Diagnosis and analysis of causes
Development of alternatives
Recognition of decision requirement
Evaluation and feedback
Selection of desired alternatives

Question 2
People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

classical
analytic
logical
behavioral
conceptual

Question 3
____ has the highest possibility of failure.

The condition of certainty
The condition of ambiguity
The condition of uncertainty
The condition of risk

Question 4
Programmed decisions are made in response to ____ organizational problems.

unusual
recurring
significant
minor
unique

Question 5
____ refers to the process of identifying problems and then resolving them.

Organizing
Controlling
Decision-making
Planning
Leading

Question 6
____ departments include all of those that provide specialized skills in support of ____ departments.

Line; staff
Staff; line
Primary; functional
Functional; primary
Line; functional

Question 7
____ are brought together as a formal department in the organization.

Cross-functional teams
Permanent teams
Formal teams
Ad-hoc teams
Task teams

Question 8
____ refers to a clearly defined line of authority in the organization that includes all employees.

Scalar principle
Unity of command
Work specialization
Division of labor
Span of management

Question 9
____ means that each employee is held accountable to only one supervisor.

Scalar principle
Unity of command
Work specialization
Division of labor
Span of management

Question 10
Which of the following is the basis for grouping positions into departments and departments into the total organization?

Departmentalization
Centralization
Decentralization
Formalization
Specialization

Question 11
Today’s most successful companies are including ____ directly in the product and service development process.

employees
internal buyers
competitors
customers

Question 12
Which of the following refers to the generation of novel solutions to perceived problems?

Problem solving
Organizational development
Creativity
Brainstorming
Perceived solution

Question 13
Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

freezing, changing, and intervention.
unfreezing, change agent, and freezing.
unfreezing, changing, and refreezing.
intervention, refreezing, and change agent.

Question 14
____ change is a change in the organization’s product or service outputs.

Technology
Product
Entrepreneurship
Creative
Incremental

Question 15
Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.

cultural changes
force field analysis
organizational productivity
organizational decline/revitalization

Question 16
One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.

Homogeneity
The halo effect
Stereotyping
Diversion
Leniency

Question 17
____ has led to the elimination of many positions in organizations.

Globalization
Insourcing
Differentiation
Restructuring

Question 18
The process of observing and evaluating an employee’s performance, recording the assessment, and providing feedback to the employee is referred to as

orientation training
classroom training
a paper-and-pencil test
performance appraisal

Question 19
Which of the following is a device for collecting information about an applicant’s education, previous job experience, and other background characteristics?

Employment test
An assessment center
An application form
An affirmative action form
A Privacy form

Question 20
The ____ prohibits discrimination against qualified individuals by employers for a demand of “reasonable accommodation.”

Civil Rights Act
American with Disabilities Act
Vocational Rehabilitation Act
Family and Medical Leave Act
Equal Pay Act

Question 21
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

Generation X
Generation Y
Baby boomers
Teeny bopper
Generation A

Question 22
Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?

Age Discrimination in Employment Act
Title VII of the Civil Rights Act of 1964
Equal Pay Act of 1963
Americans with Disabilities Act
Title VIII of the Civil Rights Act Amendment of 1972

Question 23
Which of the following is an invisible barrier that separates women and minorities from top management positions?

The barrier to entry
Affirmative action
Equal opportunity
The glass ceiling
The glass wall

Question 24
Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

Globalization training
Human resource training
Cultural training
Diversity training
Empathy training

Question 25
Which is the highest level of sexual harassment?

Generalized
Inappropriate/offensive
Sexual crimes
Solicitation with promise of reward
Coercion with threat of punishment
PART 2

Question 1
Which of the following refers to the tendency to see one’s own personal traits in other people?

Perceptual defense
Projection
Stereotyping
The halo effect
Figure-ground

Question 2
Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

Stereotyping
Projection
Figure-ground
The halo effect
Perceptual defense

Question 3
____ is considered by many employees to be the most effective work-life practice.

Daily flextime
Offsite childcare
Work from home network
Telecommunication
Reduced work schedule

Question 4
Which of the following describes the last step in the perception process?

Observing information
Screening the information
Selecting what to process
Organizing the selected data into patterns
Transmitting the observed information

Question 5
The key assumption of Hersey and Blanchard’s situational theory is that subordinates vary in their

readiness level.
satisfaction level.
level of commitment.
level of security.

Question 6
In general, research has found a(n) ____ relationship between personal traits and leader success.

strong
weak
positive
negative
inverse

Question 7
Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

Transactional
Charismatic
Traditional
Supportive
Team

Question 8
Two leadership styles used by Fiedler in his contingency theory were

employee-centered and job-centered.
consideration and initiating structure.
concern for people and concern for production.
relationship-oriented and task-oriented.
employee-oriented and relations-oriented.

Question 9
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Task complexity
Task identity
Task significance
Task structure
None of these

Question 10
According to Maslow, the highest order needs are

self-actualization needs.
physiological needs.
esteem needs.
belongingness needs.
safety needs

Question 11
Alderfer referred to the needs for physical well being as ____ needs.

physiological
existence
belongingness
relatedness
growth

Question 12
____ describe the most basic human physical needs, including food, water and oxygen.

Self-actualization needs
Physiological needs
Esteem needs
Belongingness needs
Safety needs

Question 13
____ focus on employee learning of desired work behaviors.

Contingency theories
Situational theories
Content theories
Process theories
Reinforcement theories

Question 14
What are the key elements of communication?

Encoding, message, and feedback
Encoding, noise, and symbols
Message, circuit, and decoding
Feedback, message, and perception
Feedback, circuit, and perception

Question 15
Communication is defined by the text as the process by which information is

shared.
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
received.
transmitted to others.
stored.

Question 16

Which of these is the richest medium for communication?

Telephone conversations
Face to face contact
Electronic media
Written media
Voice mail

Question 17
The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

personal information.
vicious gossip.
business-related.
destructive because it is not accurate.

Question 18
____ is the extent to which team members are attracted to the team and motivated to remain in it.

Norming
Commitment
Caring
Cohesiveness

Question 19
____ is a role in which the individual provides support for team members’ emotional needs.

A task specialist role
A dual role
A nonparticipator role
A socioemotional role

Question 20
____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

BATNA
A bargaining zone
Mediation
Integrative negotiation
Distributive negotiation

Question 21
There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

task specialist, socioeconomic
generalists, socioeconomic
task specialist, socioemotional
generalists, socioemotional
socioemotional, socioeconomic

Question 22
Which of the following is a ratio that measures the firm’s internal performance with respect to key activities defined by management?

A liquidity ratio
An activity ratio
Return on total assets
A current ratio
Profit margin on sales

Question 23

____ indicators focus on production and operating statistics.

Financial performance
Business process
Critical success
Potential for learning and growth
Performance measurement

Question 24
Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

Open-book management
Economic value-added system
Activity-based costing
Inappropriate control system

Question 25
The ____ offers some indication of the degree to which various countries are open regarding economic matters.

Opacity Index
Economic Index
Clarity Index
National Index
Foreign Economy Index

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